Thank you for shopping at Ausom! Please take a moment to review our shipping policy for important information about your order's delivery.
Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays) after the order has been placed. We strive to ship orders as quickly as possible.
Shipping Methods and Rates:
E-scooter Orders: All orders containing an E-scooter will ship free of charge.
Parts and Accessories:Â Free shipping for Parts and Accessories on orders exceeding $49.
Standard Shipping: Delivery typically takes 3-7 business days after the order has been processed. Please note that these delivery times are estimated and can vary depending on the destination and external factors beyond our control.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.
Shipping Restrictions:
We currently only deliver to addresses within the Continental United States (excluding Hawaii, Alaska, Guam, Puerto Rico, American Islands, Military Areas). We apologize for any inconvenience caused and we are actively working on expanding our shipping capabilities to serve customers worldwide in the future.
Undeliverable Packages:
In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will notify you via email. We can either reship the package to a corrected address provided by you (additional shipping charges may apply), or process a refund for the order's value minus the original shipping charges and any return fees incurred.
Lost or Damaged Packages:
While we take utmost care in packaging and ensuring the safe delivery of your order, we understand that unforeseen circumstances can occur during transit. If your package is lost or damaged during shipment, please contact our customer support team within 48 hours of receiving the package, providing order details and any relevant photos. We will work with the shipping carrier to initiate an investigation and assist you in resolving the issue.
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About Tax:
We take care of duty fees with our standard shipping, unless the shipping rate specifies otherwise, so you can look forward to a seamless scooter delivery to your home.
Your order total will include any applicable sales tax. The final amount will be displayed on the checkout page.
In rare instances, your government may levy customs fees on orders, for which you are responsible. We apologize for any inconvenience, but we have no control over customs authorities. Please contact your local customs office for more information on fees, duties, and taxes.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.